At Poise Makeup Professional, we aim to ensure your satisfaction with our products. Please carefully review our return and exchange policy:

Returns and Exchanges

Returns or exchanges can be initiated within 30 days of the purchase date. Regrettably, we are unable to process refunds or exchanges beyond this period.

Non-Returnable Items

Gift cards are non-returnable.

Requirements for Processing

To complete a return or exchange, a valid receipt or proof of purchase is mandatory.


Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within a specific timeframe.

Late or Missing Refunds

If a refund has not been received, please check your bank account first. Subsequently, contact your credit card company and bank, as there may be processing delays. If issues persist, kindly reach out to us at

Sale Items

Only regular-priced items are eligible for refunds; unfortunately, sale items are exempt from this policy.


Defective or damaged items are the only ones eligible for exchange. If you need to exchange such an item, please email us at and send the product to: 2195 S. Atlantic Blvd. Los Angeles California US 90040.


For items marked as gifts, you'll receive a gift credit upon return receipt. If the item was not marked as a gift during purchase, the refund will be issued to the original payer.

Return Shipping

To return a product, mail it to:

2195 S. Atlantic Blvd. Los Angeles California US 90040

You are responsible for covering the shipping costs, and these costs are non-refundable. For items over $75, we kindly suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.